Frequently Asked Questions

Do you install cabinets?

We do not offer installation services. If you are located within a 30 mile radius of our store location, we can provide you with names of local contractors. We are not responsible for their performance, scheduling or pricing. All installers or contractors are their own company, completely separate of Jason Hendron Construction, LLC and we do not assume any responsibility or liability for them. If any installer or contractor you hire to install your cabinets damages any part causing it to need replacement, Jason Hendron Construction, LLC or its cabinet distributors will not be responsible for supplying replacements free of charge. It is your responsibility to be clear with your contractor who will be responsible for damaged items, you or them, in the event that any items are damaged during installation or while sitting on the jobsite prior to installation.

How are your shipping prices calculated?

Our shipping prices are calculated by our distributors and their common freight carrier. Shipping prices can not be determined until your order quote is entered into our dealer order portal. Most shipping quotes average 7-10% of the total order price, depending on size and weight. There is also a $175.00 lift gate fee for delivery to sites that don't have forklift available or a loading dock. This would be the buyers responsibility.

What forms of payment do you accept ?

We accept Visa, Mastercard, Discover, AMEX, Debit, Personal Checks, Business Checks and Cash.

All orders over $20,000 will be required to be paid via cashiers check or wire transfer. All forms of payment must clear our bank (1 business day) before orders will be processed.

How will my order be shipped?

Most cabinet orders will be shipped via LTL common carrier. The carrier will be determined by the distribution center your order is leaving from. You will be contacted by phone or email with the information provided at the time of order by the carrier to schedule a delivery once they have picked up your order and have it in their terminal. Some smaller pieces ship UPS Ground or FedEx.

How long do I have to inspect my order for damages after delivery?

Generally, most manufacturers allow 2-5 calendar days to open up all cabinet packaging and acessories, inspect the contents and notify us of any damages or missing items. Any damages will need to be photographed by the customer and sent to us via email or text. Our distributors will not accept claims without photographs.

What do I need to do on delivery day other than unload cabinets?

We recommend taking photos of the shipment as it comes off the truck and note any visible damages to the outer wrap or pallets on the delivery slip the driver will have you sign. Do not let the driver leave without providing a copy of the delivery slip.

Also it is important that you count and make sure all ordered items are there! Some items like crown, fillers, trims, toe kicks, etc. may be packaged together. If you are not able to open all the packages while driver is present, please mark on the Bill of Lading that you were not able to verify the piece count. If missing items are not noted on the BOL, we will not be able to re send these items free of charge.

How long will it take to get my order once it leaves the distribution center?

Generally, most transit times are 1-7 business days. Once your order arrives at the freight terminal, the freight company will contact you via the phone or email your provided at the time you placed your order with us to schedule a date and time frame. Please be aware that we are not affiliated with the freight company and can not control the shipping process. If you have any issues once your order is in transit, we will help you to the best of our ability.

What does the warranty cover?

Each manufacturer has different warranties. Wildcat 12 months, JSI Premier Series 1 year, JSI Designer Series 5 year, Avance Limited Lifetime Warranty. Please read over the warranty information to will be given to you in store.

What if I don't like the style or finish of my cabinets once I receive them, can I return my order?

We recommend that you make a $20 cash deposit for a sample door from us to take home to make sure the style and finish are exactly what you are looking for. All sample deposits are refundable once returned in good condition. All of our cabinets are built to order from our supplier and are NON RETURNABLE unless damaged or wrong cabinet was sent.

Do you offer unfinished cabinets?

Sorry, we do not have unfinished cabinets. All of our cabinets are either painted or stained.

Do you sell just doors and drawers?

Sorry, we do not have doors and drawers avaialble to purchase. There are plenty of companies on the web that offer this service.

Kitchen CabinetS, Granite Countertops, Quartz CounterTOPS in wilmington

Frequently Asked Questions

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Kitchen CabinetS, Granite Countertops, Quartz CounterTOPS in wilmington

Frequently Asked Questions

Our Partners

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