The following terms and conditions apply to material returns:
If you are unhappy with your purchase from Jason Hendron Construction LLC, the following terms and conditions will need to apply to process a return.
All returns will require the customer to obtain a Return Authorization Number (RA) to start the return process. For returns, please call Jason Hendron Construction LLC at (815) 790-1235 or email email@example.com to request a RA number within 10 days of receipt of material. After 10 days, we will consider all sales final and no returns will be accepted for any reason.
All materials MUST be returned in manufacturers cartons in new and unused condition. Refunds will not be issued for any opened cartons or boxes or partially full cartons of merchandise. NO EXCEPTIONS!
Jason Hendron Construction LLC only accepts returns on flooring quantities of 5 or more cartons, 5 or mote cartons of tile and unassembled (RTA) and un-altered cabinetry.
Once your material is retuned in its original, un-opened packaging within 10 days of receipt, you will receive a full refund minus the actual delivery charge and a 30% re-stocking fee. Please be aware that we include the cost of delivery charges from our distributors into the cost of our products.
All items are inspected upon return. If the item has been opened and it's not in new saleable condition, you will be refused a return.
Jason Hendron Construction LLC will issue refund, minus delivery charges and restocking fee, in the same form payment was made.
Jason Hendron Construction LLC will waive return fees in the following circumstances:
- Defective merchandise received – All defective items must be reported within 2 days of receipt of materials.
- Merchandise was damaged during shipment – All damages must be reported within 2 days of receipt. (Check all materials upon delivery)
- Wrong material delivered due to an error on the part of Jason Hendron Construction LLC.
If you decide to return your purchase for a full refund, you will be responsible to pay the actual delivery fee as well, the return shipping fee to the distributor as well as 30% restocking fee.
Jason Hendron Construction cannot accept returns for the following products:
- Under 5 unopened cartons of flooring material
- Items that have been opened, installed, damaged, or used
- All assembled and altered cabinetry
- All countertops
- Accessories – Trim pieces, transitions, stair nose, crown moldings, filler panels, etc.
- Purchased Samples
- Discontinued items
- Special orders
- Items that have been delivered more than 10 days ago
**Terms and conditions are subject to change without notice.**